Services
Six capabilities. One architecture-led approach.
From platform strategy to production delivery, our specialists help you connect systems, automate work and apply AI where it genuinely pays back.
01
Dynamics 365 Architecture & Delivery
We design and deliver Dynamics 365 Sales, Customer Service, Field Service and Customer Insights platforms that fit the way your organisation really works. Our architecture-led approach keeps solutions maintainable, upgradeable and aligned to your wider estate, rather than heavily customised and hard to change.
Typical engagements
- Solution architecture and platform strategy
- Implementation and phased roll-out
- Rescue and remediation of struggling programmes
- Migration from legacy CRM and on-premises platforms
- Health checks, optimisation and release management
Outcomes
- A single view of customers, members or citizens
- Lower total cost of ownership through standard-first design
- Higher user adoption through role-based experiences
Technologies
- Dynamics 365
- Dataverse
- Azure DevOps
- Power BI
02
Power Platform Solutions
Power Apps, Power Automate, Power Pages and Power BI can transform how teams work, but only when governed well. We build production-quality solutions and establish the environment strategy, security model and centre of excellence that keep citizen development safe and sustainable.
Typical engagements
- Custom business applications and portals
- Process digitisation and approval workflows
- Power Platform governance and centre of excellence
- Reporting and analytics with Power BI
- Consolidation of shadow IT onto a managed platform
Outcomes
- Faster delivery of internal tools
- Controlled, auditable citizen development
- Insight that is trusted and self-service
Technologies
- Power Apps
- Power Automate
- Power Pages
- Power BI
- Dataverse
03
Enterprise Integration
Most transformation programmes stall at the seams between systems. We design integration architectures built on Azure Integration Services that are secure, monitored and ready to scale, from API-led connectivity to event-driven messaging and legacy modernisation.
Typical engagements
- Integration strategy and reference architecture
- API design, management and security
- Event-driven and message-based integration
- Legacy and on-premises connectivity
- Master data and data synchronisation patterns
Outcomes
- Reliable data flow between core platforms
- Reduced operational risk and manual rework
- A reusable integration layer for future projects
Technologies
- Azure Logic Apps
- Azure Functions
- Service Bus
- API Management
- Event Grid
04
AI & Copilot Solutions
We help organisations move beyond AI experimentation. That means readiness assessments, data foundations, Copilot deployment and extension, and custom solutions on Azure AI. Every initiative starts from a clear business case and includes the governance, security and adoption work needed to make it stick.
Typical engagements
- AI readiness and opportunity assessment
- Microsoft 365 Copilot and Copilot Studio deployment
- Retrieval-augmented generation on enterprise data
- Custom agents and intelligent assistants
- Responsible AI governance and policy
Outcomes
- Measurable productivity gains in targeted processes
- AI that is secure, explainable and compliant
- Confidence to scale from pilot to production
Technologies
- Microsoft Copilot
- Copilot Studio
- Azure OpenAI
- Azure AI Search
- Microsoft Purview
05
Intelligent Automation
We identify the processes where automation delivers the greatest return, then build solutions that combine cloud flows, desktop automation, document intelligence and AI decisioning. The result is faster, more consistent operations with a clear audit trail.
Typical engagements
- Process discovery and automation opportunity mapping
- Cloud and desktop workflow automation
- Document processing and data extraction
- Exception handling and human-in-the-loop design
- Automation monitoring and operational support
Outcomes
- Reduced cycle times and error rates
- Capacity released for higher-value work
- Consistent, auditable process execution
Technologies
- Power Automate
- Azure Logic Apps
- AI Builder
- Azure AI Document Intelligence
06
Customer Experience & Contact Centre Transformation
We modernise customer service operations with Dynamics 365 Contact Center, Customer Service and Azure Communication Services. By bringing channels, knowledge, data and AI assistance into one experience, agents resolve issues faster and customers get consistent service.
Typical engagements
- Contact centre strategy and target operating model
- Omnichannel voice, chat, email and messaging
- Knowledge management and agent assist
- CRM and telephony integration
- Migration from legacy contact centre platforms
Outcomes
- Improved first-contact resolution
- Lower cost to serve through intelligent routing and self-service
- A unified view of every customer interaction
Technologies
- Dynamics 365 Contact Center
- Customer Service
- Azure Communication Services
- Copilot
Ready to modernise with confidence?
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